Today’s vehicles are very complex; so it can be difficult to see all the damage during the initial inspection. Therefore, finding additional damage has become very common; estimates written without a thorough disassembly of the vehicle, often have additional “hidden” damages.
If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.
If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 – 5 business days. Be mindful that any additional parts found to be damaged will have to be authorized for purchase, then ordered, which can lead to another delay (based on availability.)