What should I do if involved in a accident?
At the accident scene, should your vehicle not be safe to drive, advise the police officer you would like to have your vehicle towed to Carstar Douglas Auto Body & Paint, direct from the scene of the accident. Not to be towed to a “tow yard” storage facility. This will be a savings of time and cost, to you and your insurance company. Only having to tow your vehicle once saves time and money.
- If your vehicle is safe to drive, take your vehicle to Carstar Douglas Auto Body, Monday through Friday from 7:30am to 7:00pm. Please bring all your insurance information, we will inspect, photograph and determine the damages. If you need a car rental, we will arrange to have you picked up at the time you drop your vehicle off for the repairs.
- You should also contact your insurance company, make a “claims report” and advise them on the damages to the vehicle, also informing them that Carstar Douglas Auto Body is the facility you’ve selected for your repairs.
- Some insurance companies have what is called “drive-in claims service;” it is not mandatory you use this service, unless your policy states otherwise. If not, just inform your insurance company that the “insurance claims adjuster” can inspect your vehicle at Carstar Douglas Auto Body. Therefore removal of any necessary parts for any “hidden” damages by Carstar Douglas Auto Body’s trained technicians can be performed for a complete and thorough inspection and agreed estimate by the “insurance claims adjuster.”
- If the accident is your fault, your insurance company will cover the damages to your vehicle* and the other party. You are therefore the “Insured” of the claim. Check with your insurance agent for rental car coverage on your policy. If the accident wasn’t your fault, the other parties insurance should cover your damages. You are then the “Claimant”. If you are the “Claimant”, you are automatically entitled to a rental vehicle and you will not have to pay a deductible.