From Tow Set up, Express Rental car to Insurance Claim Repair Process, We are here to help, making complex repair process simple and Easy for you, so you can go back to what matters you the most, your Safety and your Happiness
FAQ Discover the Simplicity in Complex Auto Collision Repair.
Let’s Answer Some FAQs
What should I do if involved in an accident?
First off, we’re sorry this happened to you; we hope that no one was hurt and that you’re OK. Collisions can be traumatic experiences for everyone involved. If you’re reading this at the scene of an accident, the following steps will help protect you and your loved ones both immediately and in the long run:
- Make sure your car is stopped and that the ignition is off.
- Call 911 if someone was injured. If not, use the local Police other emergency numbers
- Exchange information with the other driver(s). Make sure you get their name, address, phone number and insurance information from their insurance registration card or driver’s license.
- Take photos of the scene of the accident—use a cellphone, smartphone, or tablet if you have one available. Make sure to save the pictures in case you need them in the future.
- File an official accident report within 48 hours. This is the law.
- Let your insurance company know immediately.
- Many insurance companies offer services to help you get through this
- You call always call us if you need any help to set up tow of pick up
My car is wrecked, who should I call to tow it?
1- At the accident scene, should your vehicle not be safe to drive, advise the police officer you would like to have your vehicle towed to Carstar Douglas Auto Body & Paint, direct from the scene of the accident. Not to be towed to a “tow yard” storage facility. This will be a savings of time and cost, to you and your insurance company. Only having to tow your vehicle once saves time and money.
2- Any reputable towing company, We work with all towing companies make it easy for them and for you to get your vehicle in our secure Body Shop. You can call our 24-Hour Towing Hotline at 626-795-7577 to have your tow arranged. You can learn more about our towing service in contact us
3- Note: some tow truck drivers can be pushy and aggressive, and try to get you to commit to services you’re not sure about while you’re still in shock from the accident.
4- If The tow truck driver asks you where you want your vehicle to be towed, Bring it to Carstar Douglas Auto Body, Many drivers will offer to take your car to their impound lot. Do NOT do this. By bringing your vehicle to our collision center, you will save yourself money on additional towing and impound fees.
5- If your vehicle is safe to drive, take your vehicle to Carstar Douglas Auto Body, Monday through Friday from 8:00am to 5:00pm. Please bring all your insurance information, we will inspect, photograph and determine the damages. If you need a car rental, we will arrange to have you picked up at the time you drop your vehicle off for the repairs.
6- You should also contact your insurance company, make a “claims report” and advise them on the damages to the vehicle, also informing them that Carstar Douglas Auto Body is the facility you’ve selected for your repairs. Some insurance companies have what is called “drive-in claims service;” it is not mandatory you use this service, unless your policy states otherwise. If not, just inform your insurance company that the “insurance claims adjuster” can inspect your vehicle at Carstar Douglas Auto Body. Therefore removal of any necessary parts for any “hidden” damages by Carstar Douglas Auto Body’s trained technicians can be performed for a complete and thorough inspection and agreed estimate by the “insurance claims adjuster.”
7- If the accident is your fault, your insurance company will cover the damages to your vehicle* and the other party. You are therefore the “Insured” of the claim. Check with your insurance agent for rental car coverage on your policy. If the accident wasn’t your fault, the other parties insurance should cover your damages. You are then the “Claimant”. If you are the “Claimant”, you are automatically entitled to a rental vehicle and you will not have to pay a deductible.
What makes Carstar Douglas Auto Body different from other body shops?
- Pasadena Primer Collision Repair Center
When you have a vehicle accident repair needs, you can always relay on our expert quality auto body works, with Concierge Customer Service, Modern and Environment Friendly Equipment we as a team helping Pasadena community
- Express Insurance Collision Claim Handling
From Express Rental car arrangement to One Touch insurance claim repair process we are here for your auto body paint services, making the process simple and easy so you can go back what matters the most, your Safety and your Happiness
- Auto Factory Certified Auto Body Repair Center
Our Auto Factory certified technicians with cutting-edge of factory training, with Experience craftsmanship and Factory Repair Guidelines, We Don’t just strive for Quality, We Deliver it by restoring the accident repair back to their original factory specifications.
- Discover the simplicity in complicity
Customer satisfaction and professionalism goes hand by hand, making the process simple and efficient with our Concierge Express Service, your experience is more than just car wreck repair services, having peace of mind that you and your car will be cared for.
- EV Electrical Vehicle Factory Certified Collision Center
Being Pasadena EV Expert Collision Repair Center, it is not easy, specially working with High Voltage Complex EV System, it is required to be equipped with high-tech specialty equipment and rigorous extensive training, we are EV Certified by Tesla, Ford, GM and more Auto Factories.
- Quality you Trust with Nationwide Lifetime Warranty
Integrity, Quality, Craftsmanship and Heritage, at Carstar Douglas Auto Body these are not Just words it is part of our Team’s Cloture, it is part of how we are, our Promise to you since 1956 we will be always here for you as your Expert Quality Auto Body Repair Shop in Pasadena, San Gabriel valley and Los Angeles Communities
How long will the repairs take and why?
1- Every situation is different it could take a day or it could take a week or few. At Carstar Douglas Auto Body Collision center will get you your car back fast than any other shop in Pasadena, we have a very thorough collision repair process, your vehicle will be returned to you cleaned, aligned, inspected and test driven, you will be communicated from initial estimate to advanced notification of when your car repairs will be complete
2- Do I have to use the shop my insurance company recommends or can I always take it to Carstar Douglas Auto Body? You can always take it to Carstar Douglas Auto Body, the insurance company can not tell you where to repair your vehicle, they can only make a suggestion.
3- Do I have to get multiple estimates?
No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. It is the state law that you may use the shop of your choice. Your insurance company will work hand in hand with your choice of shop to insure you receive the service and quality repairs you have come to expect.
4- What happens if the insurance company’s estimate is lower than the one I get from Carstar Douglas Auto Body ? Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Carstar Douglas Auto Body, we try to write as thorough an estimate as possible. Just bring the insurance estimate in with you and we can go over any differences. If necessary, we’ll notify the insurance company of the changes we need to make, generally this just takes a phone call for any “supplement repairs.
5- What happens if more damage is found?
Today’s vehicles are very complex; so it can be difficult to see all the damage during the initial inspection. Therefore, finding additional damage has become very common; estimates written without a thorough disassembly of the vehicle, often have additional “hidden” damages. If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs. If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 – 5 business days. Be mindful that any additional parts found to be damaged will have to be authorized for purchase, then ordered, which can lead to another delay (based on availability.
How do I get to work while my car is being repaired?
Carstar Douglas Auto Body offers many services to our customers to help them get around without their vehicle. From a free shuttle service to a range of car rental options, we take care of everything so you can get to work, back and Your Life where you need to be and what matters the most to you.
- Car Rental arrangement with Enterprise Rent-A-Car and Hertz – Zero Emission
- Express and Easy Shuttle Service around Pasadena
- Carstar Douglas Auto Body is Return Rental Car Drop Off location for Enterprise and Hertz
- Before dropping off your vehicle, we recommend that you remove your personal belongings or anything you deem valuable. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. Consequently, we do not assume liability for other items that you choose to leave in your vehicle.
- Our team often remove interior parts to gain access to the damaged area, or to protect the interior from damage. One misplaced item can cause a lot of hard feelings for this reason we recommend you to remove personal belongings
Discover the simplicity in complex Collison Repair, Customer satisfaction and professionalism goes hand by hand, making the process simple and efficient with our Concierge Express Service, your experience is more than just car wreck repair services, having peace of mind that you and your car will be cared for.
Putting Your Safety and Your vehicle’s Safety in the highest priority, by serving you in every step of the way, until your vehicle is back and Your Life is Restored back where you need to be and what matters the most your Safety and your Happiness.
How or where would I pay for my vehicle repair or my deductible?
We accept Visa, MasterCard and American Express, Cash, Personal Check, and check make by you Insurance Company
1- What is a deductible? A deductible is like a ”co-pay” on health insurance. It is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance policy. Deductibles are commonly $100, $250, $500 and $1,000. The higher your deductible amount, the lower your insurance premium.
2- When and where do I pay my deductible? Your deductible is paid directly to Carstar Douglas Auto Body when your repairs are complete. The insurance company pays us for the work performed minus your deductible.
3- Can you save me my deductible? No. Neither can any other honest repair facility. Your insurance policy is a contract between you and your insurance carrier. It specifically outlines what is covered by insurance and what is going to be your financial responsibility. Falsely manipulating an insurance claim to advance one party’s interest is unethical and it is illegal. There may be legitimate ways to reduce your cost. Carstar Douglas Auto Body does offer coupons to members of specific credit unions, while the coupon will not cover the entire deductible, it can be used towards any repair.
Call us for more details. Be wary of a repair shop that offers to “cover your deductible.” This is Insurance Fraud.
4- What is the difference between collision insurance and comprehensive insurance coverage and deductible? Collision insurance and comprehensive insurance and the deductible may vary. Generally, collision insurance covers damage to your vehicle caused by a collision with another object and you may have a deductible. Comprehensive insurance covers damage to your automobile from incidents such as vandalism, theft or glass breakage, you deductible may be lower the Collision claim. It is generally a good idea to periodically review your policy and ask your insurance agent for your deductible and what exclusions are in your policy, also if you have car rental coverage.
5- Will my claim change my deductible or will my insurance rates go up? Your rates may or may not go up depending on who is at fault, and the type of loss; also your driving history may influence a rate increase. Your insurance agent or customer service representative can assist you in determining the impact of a given claim on your own policy premium and your deductible .
6- What will it cost me? If you are filing an insurance claim with your insurance company, you will be responsible for the price of your deductible and in some cases betterment charges. If you are going through the other parties insurance you should incur no out of pocket charges. If you are paying for the repairs yourself, an estimate will be provided to you for the requested repairs and for a agreed amount of cost, prior to the repair.
Are you Factory Certified Auto Body Shop and do you offer Lifetime Warranty
Accidents are unpredictable and stressful, Carstar Douglas Auto Body is Auto Factory Certified Collision Center, Our certified technicians receive continuous, cutting-edge of factory training and Auto factory certified Team,
1- we are your Auto Factory Authorized Auto Body Repair Center for major auto manufactures including Tesla, Subaru, Volkswagen, Acura, Honda, Alfa Romeo, Infiniti, Nissan, Ford Aluminum, Buick, Chevrolet, Corvette, Jeep, Chrysler, Dodge, Mazda, Kia, Hyundai, Volvo, GMC, Cadillac, Fiat Nissan GTR Sport, We Don’t just strive for Quality, We Deliver it with Lifetime Warranty repair.
2- EV Electrical Vehicle Factory Certified Collision Center Being Pasadena EV Expert Collision Repair Center, it is not easy, specially working with High Voltage Complex EV System, it is required to be equipped with high-tech specialty equipment and rigorous extensive training, we are EV Certified by Tesla, Ford, GM and more EV Auto Factories.
3- Quality you Trust with Nationwide Lifetime Warranty, Integrity, Quality, Craftsmanship and Heritage, at Carstar Douglas Auto Body these are not Just words it is part of our Team’s Cloture, it is part of how we are, our Promise to you since 1956 we will be always here for you as your Expert Quality Auto Body Repair Shop in Pasadena, San Gabriel valley and Los Angeles Communities.
We as a Carstar Douglas Auto Body Family Team we put you at ease, by being with you in every step of the way, from Concierge Rental arrangement to expert insurance claim assistance making the repair process simple and efficient your experience is more than just a vehicle repair, We make it easy for you to go back to your life with peace of mind that you and your vehicle will be cared for. We are your Factory Certified Express Repair Center. Once you are Carstar Douglas Auto Body Customer you are our Friend for Life.