Reviews about CARSTAR Douglas Auto Body in Pasadena

Carstar Douglas Auto body Promise to You Since 1956…

Honesty, Quality, and Express Collision Repair Service

Integrity, Quality, Craftsmanship, and Heritage at Carstar Douglas Auto Body these are not just words; it is part of our Team’s culture. It is Our Promise To You that we are here to assist you and to make the auto collision repair process simple and easy for you because, for us, your experience is more than just a vehicle repair; it is about you and helping you to go back to your life with peace of mind that you and your vehicle will be cared for with Auto Factory Certified Quality and Lifetime Warranty Repairs. Once you are Carstar Douglas Auto Body Customer, you are our Friend for Life

EXCELLENT
291 reviews on
Scott Carriveau
Scott Carriveau
2022-10-31
This is my 3rd vehicle I’ve had repaired @ Carstar Douglass Auto Body. They have always done an incredible job they exceeded my expectations once again. I had just purchased a Land Rover Defender and had less than 500 miles on the vehicle when someone decided to push there shopping cart into my 2 passenger doors and leave a crease and scratching in each door. As you’d expect I was extremely frustrated and once again trusted my vehicle to Douglass Auto Body. They completed the repairs in a very timely manner and the car once again looks like new! Thank you very much Carstar Douglass Auto Body!
Joanny Marrero
Joanny Marrero
2022-10-27
I’m going to start off by saying Steve was very informative and updated me with about my car with daily calls. He and the rest of the Carstar family have great customer service. Thank you for Getting my car looking back to normal!
Quang Dam
Quang Dam
2022-10-24
Got into a minor incident and the bumper and lights on my 3 month old Model 3 were cracked. Very glad I chose this place for repairs! They are Tesla certified and know their stuff. Ended up replacing the bumper and right head/fog lamps as well as parking sensor. I was helped by Josue and he was very on top of letting me know the progress. When it was done the car looked better than when I took it in. Very pleased with their work.
Ted Pappas
Ted Pappas
2022-10-21
I have used this car repair numerous times unfortunately. Armando and Arshak are both great.. The car looks brand new. The seat was falling apart from accident. It's perfect now.. The key battery was low when I was leaving and they sent someone to buy a new battery for me. Amazing service
Karnig Nalbandian
Karnig Nalbandian
2022-10-14
Carstar Douglas Auto Body repaired the door for my vehicle in an extremely timely manner. My Toyota looks as though nothing ever happened to it! Arshak and Armen were very attentive and catered to all my needs as a customer! I have been to their shop various times, and would not think about going elsewhere! From the second I walked in, I was met by friendly staff members who all made sure I had been helped. The office staff even offered coffee and pastries that were brought in! I had various questions all of which were answered by the knowledgeable shop manager Arshak. Picking up my vehicle was a breeze and hassle free. Upon receiving my vehicle, my Toyota was as good as new and my expectations had been exceeded! I would tell all my family and friends about Carstar Douglas Auto Body. AS ALWAYS GREAT JOB !!!
Eric Jones
Eric Jones
2022-10-07
The damaged area at the rear of the car looks brand new, and they finished the job early! They also replaced both the headlight and fog light bulbs simply because they were out. I was rear ended!!! The headlights weren’t even part of the initial repair, but they cared enough about me, my car, and my safety to replace the bulbs. These guys are GREAT!
Cynthia Lake
Cynthia Lake
2022-10-05
Douglas Auto Body repaired our Tesla in a professional manner. The car needed body repair, and window , replacement, new camera calibration following a fender bender. Great follow through and quality work. 5 star

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