Reviews about CARSTAR Douglas Auto Body in Pasadena

Carstar Douglas Auto body Promise to You Since 1956…

Honesty, Quality, and Express Collision Repair Service

Integrity, Quality, Craftsmanship, and Heritage at Carstar Douglas Auto Body these are not just words; it is part of our Team’s culture. It is Our Promise To You that we are here to assist you and to make the auto collision repair process simple and easy for you because, for us, your experience is more than just a vehicle repair; it is about you and helping you to go back to your life with peace of mind that you and your vehicle will be cared for with Auto Factory Certified Quality and Lifetime Warranty Repairs. Once you are Carstar Douglas Auto Body Customer, you are our Friend for Life

    EXCELLENT  
  332 reviews on
 
 
         
   Kevin Daghlian 
 2023-02-14
 
 
   Excellent work done by CARSTAR Douglas Auto Body. Thank you, Steve
  
 
 
       
   Darth Jayman 
 2023-02-13
 
 
   I've never recommended a garage or auto body shop before but these guys really impressed me. I had to repair a Tesla Model 3 bumper. The shop is very nicely set up, everyone I came in contact with was 100% professional and courteous. Seriously, the customer support is swanky. They texted me updates on my repair daily, linking to a web portal with realtime updates and the current estimate. It was all very smooth.

The job came in at exactly the estimate they gave me - which was slightly below average compared to a lot of these other Pasadena shops I checked with and finished a day earlier than I was expecting.

Also I dropped the car off a built filthy after a roadtrip and at about 40% battery. When I picked it up, it 'd been washed spotless and was fully charged. Which was a nice change of pace compared to a Tesla Service Center.

Arshak and Jose were awesome and have made a life long customer out of me. There is no better shop for Tesla repairs in or around Pasadena.
  
 
 
       
   Faith In Crystals 
 2023-02-09
 
 
   Steve did a great job today assisting me with fixing my bumper very helpful and quick

thank you again!
  
 
 
       
   Yolande Carson 
 2023-02-09
 
 
   Douglas had been recommended by a close friend. Steve and everyone at the shop made the experience totally easy and stress free. From start to finish. Totally professional and welcoming.  Did an excellent job on the body work for my car.
  
 
 
       
   Carlos Falcon 
 2023-02-08
 
 
   The work they do is amazing, really impressed with attention to detail. Never easy dealing with auto insurance companies. Rep did everything he said he would and helped me get my car fast.
  
 
 
       
   Hans Li 
 2023-02-07
 
 
   Tesla perfect service, good job
  
 
 
       
   Michael Dickinson 
 2023-02-02
 
 
   I have used these folks twice and had great experiences both times. I highly recommend this shop.
  
 
 
  
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